DELIVERIES
We offer a range of UK / European delivery services, including Express

Delivery, and we use a traceable, reliable delivery service for peace of mind.
We will contact you with a delivery price if your order exceeds 20kg’s.

Dispatch times
Stock orders placed before 1pm will be dispatched the same day.

If the item you have ordered is not in stock for immediate dispatch, we will contact you with a delivery lead time by email, and reimburse any express postal services that may have been charged.

RETURNS AND REFUNDS
We offer a friendly 15-day returns guarantee on most items.

If you are not entirely happy with your purchase, it may be returned for a full refund. This is providing that the item has tags still attached where applicable and in original condition, free from stains or odour, and unworn. This will qualify for a full refund.

Items that have been damaged, altered, worn, washed, or dry cleaned will not under any circumstances be accepted and will be sent back to the customer.

Please ensure that you are not wearing any make up, perfume, deodorant or body lotion when trying on the garment.

We strongly advise trying the garment on immediately upon receipt to ensure correct size – items returned after the 15 days period will not be accepted.

You must return the item within 15 days.

We would greatly appreciate if you contact us by email or by submitting the online for below, before returning your item. This is so that we can provide a quick replacement if required, or to confirm our correct return address and that you are within the return time period of 15 days.

We do understand sometimes there may be a delay in returning your garment due to surgery, so, please let us know within the 30 days if there is going to be a delay with your return, however returns after 30 days will not be accepted under any circumstance.

Postage costs are non-refundable.

We reserve the right to charge £3.99 for repackaging costs if interior garment packaging is missing or badly damaged.

For hygiene reasons and in the interest of our customers, our return policy is strict and goods returned to us not meeting the returns criteria will not be eligible for resale and will not be refunded.

Please complete our online form below for returning products.

• Your name*
• Your email *
• Telephone
• Order number ( ID ) *
• Order date
• Product name *
• Product code *
• Quantity *
• Product has been opened? Yes or No
• Reason for return

All returns or exchanges must be packaged securely and shipped via a prepaid, insured, and traceable method in order to ensure safe delivery.

We strongly recommend sending all returning items by Recorded Delivery / proof of posting.

Refunds
We aim to process refunds within 7 working days, for security reasons your refund will be credited onto the same card you used for payment at the time of ordering.

Refunds will cover the cost of the goods only; any delivery charges cannot be refunded unless the product is faulty, in which case a full refund will be given.

A confirmation from Yoga®️Model will be sent as soon as the return/exchange has been processed.

PLEASE NOTE: We are an online store, and the Returns address is an office, not a shop. You are not able to return or exchange items in person.

Exchanges
We aim to process exchanges within 3 working days.

If you wish to exchange your item for another size, providing it is unworn, with tags still attached where applicable and in original condition, free from stains or odour, and unworn, then you may return the item to us in exchange for another size.

If you wish to exchange for another product, then this will be treated as a new order, and your original order will be treated as a return.

Cancelled orders information
– If your order is cancelled prior to dispatch, then a full refund can be given, including any postal fees.
– If your order has already been dispatched, then you will need to return the item to us at your expense.
– Once we have received your returned parcel, it will be processed as a refund within 7 days. Postal costs will be non-refundable.

If you have any questions, then please contact our friendly team and we will be happy to help you!