INTRODUCTION

These terms and conditions of service, together with any terms and policies referred to in them (Our Terms), constitute a legally binding agreement between you and Healing Shapers Limited (“Healing Shapers”, “we”, “us”, or “our”). Healing Shapers is a private limited company registered in England and Wales with company registration number 13983120, whose registered office is located at 1 Ajax Avenue, London, NW9 5EY England. You agree that by accessing the Website and purchasing any of our services or products, you have read, understood, and agreed to be bound by all of these Terms and Conditions. Therefore, please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through our Website, Online Chat or Telephone Booking Services.

USE OF OUR WEBSITE

Our Terms govern your use of our Website (“Our Site”) and our Services. By using Our Site, you agree to comply with Our Terms. Therefore, please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through Our Website or purchase any Services and Products.

Personal data

In order to provide the Services, we may collect personal data from you. Before making a booking or purchase through us, please read our privacy policy available here (Our Privacy Policy).

Consumer terms

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require Healing Shapers to provide you with certain information in order for there to be a legally binding contract between you and us. This information is set out below and is also shown on our Website when you confirm any booking you make through us with an independent professional or confirm any purchase of a Product via our channels.

Eligible use

You confirm that you are of legal age to access and use Our Website or the Services and are of legal capacity to agree to Our Terms. You are not eligible to use the Services if you are under the age of 18. Our Terms apply to individuals only; for any corporate bookings or purchases, please contact us by visiting https://healingshapers.co.uk/contact or via send us an email to hello@healingshapers.co.uk

BOOKINGS TERMS AND CONDITIONS

The therapist is running late; what shall I do?

Our team will try to be on time wherever they can; however, occasionally, factors outside our control can cause delays. Our online Whatsapp feature on the Website allows you to message us, and we will assist you with any possible delays. If your therapist does not arrive and you haven’t heard from us, please contact us by email at helo@healingshapers.co.uk or via the online whatsapp link available on our Website, and we will do our best to get an update for you.

What should I do if I am late for my booking?

Please contact us by email at hello@healingshapers.co.uk or via the online whatsapp chat on our Website, and we will update your therapist. Unfortunately, the therapist can only wait for up to 15 minutes maximum after the time of your booking, and after this time, you will need to book a new appointment, and you will be charged in full for the missed appointment and the new appointment.

How can I amend my booking?

To make changes to your existing booking, please contact us by email at hello@healingshapers.co.uk or via the online whatsapp chat available on our Website, and we will be glad to assist you. You can also access your dashboard and make changes yourself, considering that if you try to modify a booking with less than 24 hours you will not be able to do so through your dashboard and in this case you should contact us as soon as possible, please contact us by email at hello@healingshapers.co.uk or via the online whatsapp chat link available at our website www.healingshapers.co.uk.

How can I cancel a booking?

To cancel your booking, please get in touch with us by email at hello@healingshapers.co.uk or through the online WhatsApp chat feature available on our website. Our team will assist you with the cancellation process promptly. You can access your dashboard and manage your booking within less than 24 hours.

Please see all the information below at PAYMENTS, CANCELLATIONS AND REFUNDS to be aware of the policies and possible charges when cancelling.

Do I need to tip the therapist?

Tipping is always appreciated, but whether you tip or not is entirely up to you! If you wish to tip your therapist, you can do so in cash after your treatment.

Promo Codes

We may create and offer promotional codes that can be redeemed against Professional Services or Product purchases. Codes will only be valid for a period of time, as stated on each Code.

Codes do not have any cash value. Codes may:

(1) only be used for personal and non-commercial purposes. You can share your unique Code with your connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed or made available to others online (including through public sites such as coupon sites) or by other means;

(2) not be promoted in any way, including via a search engine or discount websites/forums;

(3) not be exchanged for cash;

(4) only be used once, and only one Code may be used per person; and

(5) may be subject to specific terms made available by us, including but not limited to expiration/use by date as stated on the promotion, and must only be used in accordance with those terms.

Discounts cannot be used in conjunction with any other offers or discounts. Healing Shapers reserves the right to change, suspend, terminate or discontinue promo codes/offers from time to time and from your account for any reason, including but not limited to violation of our programme.

PAYMENTS, CANCELLATIONS AND REFUNDS

Reschedule your appointment

We understand there are times you may need to reschedule your appointments. We ask for more than 24 hours notice; otherwise, the appointment will be cancelled, and the cancellation policy will apply. For rescheduling a confirmed appointment, please contact us by sending an email to hello@healingshapers.co.uk or via our whatsapp link found on our website.

Cancellation and Rescheduling Appointments Policy

All bookings must be cancelled at least 48 hours before the scheduled appointment time. If you cancel 48 hours or more in advance, you will be eligible for a full refund or may opt to reschedule your appointment without incurring any additional fee.

If you cancel your booking between 47:59 and 24 hours before the appointment, you will receive a 50% refund. Alternatively, you may choose to rebook your appointment by paying 50% of the session fee.

Bookings cancelled within 23 hours or less before the appointment will not be refundable, and you will forfeit your appointment.

This clause clearly communicates the refund and rebooking options based on the cancellation time frame.

Last minute bookings (made with less than 24 hour-notice), you have 20 minutes from the moment of confirmation to make any changes free of charge (i.e. if you selected the incorrect time slot or service);

All cancellations, depending on your bank, can take between 3-7 working days to be fully processed.

Packages and products cancellation policy:

If you have multiple treatments booked (i.e.: packages with multiple services), you can cancel within 48 hours or more in advance. After that, the standard cancellation policy will apply. Please check with the third-party providers for their terms and conditions for products purchased individually and via a third party.

PRODUCTS TERMS AND CONDITIONS:

Intellectual property rights
The contents presented on the Website, such as, without limitation, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, pictures, logos and any other material, whatever their format, posted on the Website including, the menus, web pages, graphics, colours, patterns, tools, characters, and design of the Website, diagrams, layouts, methods, processes, functions and software that are part of the Website, are protected by copyright and by all other IP rights of HEALING SHAPERS  or of the third parties, if any, that Yoga Compression Garments has engaged. It is forbidden to reproduce, in whole or in part, in whatever form, the Website and its contents without HEALING SHAPERS  express written consent. You are only permitted to view the Website and its contents benefiting from the SERVICES AND PRODUCTS  made available on it. You are also authorised to make any temporary reproductions, without economic significance per se, which are considered transitory or secondary, and an integral and essential part of the actual viewing of the Website and its contents, and any other browsing operations that are performed solely for the purpose of legitimately using the same. Under no circumstances may you be authorized to reproduce, on any medium, in whole or in part, the Website and its contents. Any reproduction must each time be authorised by HEALING SHAPERS  or, where appropriate, by the authors of the individual works contained in the Website. Such reproductions must in any case be made for lawful purposes and in compliance with the copyright and the other IP rights of HEALING SHAPERS of the authors of the individual works contained in the Website. The authors of the individual works published on the Website shall be entitled to claim, at any time, the authorship of their work and to oppose to any deformation, mutilation or other modification of the works including any damage caused to the works that is prejudicial to their honour or reputation. You undertake to comply with the copyright of the artists who have chosen to publish their works on the Website. You are also not authorized to use, under no circumstances, in any manner and form, the contents of the Website and the individual works protected by copyright and by any other IP right. You may not alter or modify the contents and the copyrighted works without HEALING SHAPERS  consent and, where necessary, without the consent of the relevant authors.

Trademarks and domains
The exclusive owner of all trademarks and distinctive signs present on the Website, also for the purposes of distinguishing the products, is Yoga Confecções Ltd and HEaling shapers Ltd  who has also the exclusive right to use them. Any unauthorized use or use that is not compliant with the law is strictly forbidden and can have legal consequences. Under no circumstances will you be entitled to use said trademarks and the other distinctive signs present on the Website to obtain, also indirectly, an improper benefit from the distinctive character or from the popularity of Yoga trademarks  and/or Healing shapers in a way that is prejudicial to the same or to their owners.

Healing shapers  domain as well as any declination of the same and any sub-domain, are in the ownership of Healing shapers . It is not permitted, not even indirectly, to use them without the express written consent of their owners.

Inbound and outbound links from the Website to third party sites
The Website may contain hypertext links (the “links”) to other sites that are unrelated to the Website. Such website are not controlled or monitored by the Website Operator who therefore gives no warranty as to their contents and to the manner in which they process personal data. You must therefore carefully read the conditions of use of the third party sites you visit and their privacy policies, as these Conditions of Use and the Privacy Policy refer exclusively to the Website.

Conversely, it will be possible to activate on third party sites links redirecting to the Website, only if the Website Operator has given his prior consent. The application for obtaining such consent may be sent to the Website Operator at the above mentioned postal or email hello@healingshapers.co.uk Any unauthorised activation of links shall result in the Website Operator be entitled to take any action to have the unlawful links immediately deactivated, and to have the wrongful business practice, the unfair competition or the action ruining the good name and popularity of the Website Operator, its products and companies of its group, acknowledged. Posting hypertext links (such as deep frames and deep links) to the Website or using unauthorised meta-tags is in any case forbidden.

Contents
The access, use and browsing of the Website are for your personal use only, and must always be unrelated to your commercial, entrepreneurial and professional activities. Using and browsing the Website are activities performed by you and, as such, no liability can be attributed to the Website Operator for the incorrect use of the Website. The Website Operator shall therefore not be liable if during your downloading activities your device is damaged or if your data are lost, unless any such damage and loss are attributable to the gross negligence and willful misconduct of the same Website Operator.

The Website Operator accepts no responsibility for damages deriving from the inaccessibility to the services present on the Website, disruption of the service, content cancellation, problems related to the networks, providers or telephone and/or internet connections, unauthorized accesses, data alteration, failure and/or malfunction of your electronic equipment.

It will be your responsibility to protect and correctly use your personal data, including the credentials allowing you to access the restricted services. You will also be responsible for any damaging consequence or prejudice that may derive to the Website Operator or third party from the incorrect use, loss or theft of your data.

The Website Operator has adopted all reasonable measures aimed at preventing the posting on the Website of contents and images that are likely to infringe a person’s human rights and dignity, in all possible forms and expressions. Should you deem however that such contents are offensive to your religious or ethical sensibility, or your dignity, please report it to the Website Operator (by sending the relevant notice to the following mailbox Hello@@healingshapers.co.uk The Website Operator however warns you that the access, if any, to the contents deemed infringing or offensive is a deliberate act of yours and you are therefore the only person responsible for that.

The Website Operator has also adopted any useful precautions to ensure that all information present on the Website are correct, complete and updated. The Website Operator accepts however no responsibility for the accuracy and completeness of the contents posted on the Website, unless otherwise envisaged by the law. Should you find any error in the information present on the Website or realise that such information is not duly updated, please report it to the Website Operator sending the relevant notice to the following mailbox hello@healingshapers.co.uk

STRICTLY PROHIBITED AND NOT TOLERATED

The Services are for your personal and non-commercial use. They must only be used for the purposes as booked and confirmed for Professional Services and purchasing Products as expressly described above. You must not use Our Website or the Services to do any of the following (each of which is strictly prohibited and not tolerated):

• Engage in any inappropriate behaviour, including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, drinking and/or other inappropriate behaviour, and it will be reported to the law enforcement
• Any discrimination based on any ground such as sex, race, colour, ethnic or social origin, language, religion or belief, age or sexual orientation (including gender identity), national origin and age (40 or older), retaliate against a person because he or she complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, shall be prohibited and it will be reported to the law enforcement.
• Restrict or inhibit any other user from using and enjoying the Services
• Infringe the privacy rights, property rights, or other civil rights of any person
• Harass, abuse, threaten or otherwise infringe or violate the rights of the therapists/professionals, Healing Shapers (including its employees and personnel) or others
• Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent;
• Use technology or other means to access our computer network, unauthorised content or non-public spaces;
• Engage in or encourage others to engage in criminal or unlawful conduct or breach Our Terms, including misuse of the Services for unlawful or unauthorised purposes.

You agree not to breach Our Terms in any way which may result in, among other things, termination or suspension of your access to the Services. Furthermore, we reserve the right to disclose information on suspicious behaviour related to law enforcement but not limited to any of the listed above.